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.emailSectionCard,body[data-theme=light] .emailSettingsHero,body[data-theme=light] .emailStatTile,body[data-theme=light] .emailActionPanel,body[data-theme=light] .emailActivityCard,body[data-theme=light] .emailStatusRow,body[data-theme=light] .emailToggleCard,body[data-theme=light] .emailSecuritySummary,body[data-theme=light] .emailPasswordNotice,body[data-theme=light] .emailInlineCheckbox,body[data-theme=light] .emailResultPanel,body[data-theme=light] .settingsProfileItem,body[data-theme=light] .admin-user-card,body[data-theme=light] .settingsLogItem,body[data-theme=light] .settingsToggleList{background:linear-gradient(180deg,#fffffffa,#f8fafce6)}body[data-theme=light] .settingsThemeCard.active,body[data-theme=light] .settingsItem.active,body[data-theme=light] .active-chip{background:linear-gradient(135deg,#2563eb1a,#0ea5e914)}body[data-theme=light] .settingsNavIcon,body[data-theme=light] .emailStatusChip,body[data-theme=light] .soft-badge,body[data-theme=light] 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68%);pointer-events:none}.emailSettingsHero.tone-good{border-color:#22c55e2e}.emailSettingsHero.tone-warn{border-color:#f59e0b33}.emailSettingsHero.tone-bad{border-color:#ef444433}.emailSettingsHeroCopy,.emailSettingsHeroActions{position:relative;z-index:1}.emailSettingsHeroCopy{display:grid;gap:10px;max-width:70ch}.emailSettingsHeroTitle{font-size:24px;line-height:1.08;font-weight:900;letter-spacing:-.03em}.emailSettingsHeroText{color:var(--muted);font-size:13px;line-height:1.8}.emailSettingsHeroActions{display:flex;flex-direction:column;justify-content:flex-start;gap:10px;min-width:190px}.emailStateBanner{border-radius:16px;padding:12px 14px;border:1px solid var(--line);background:#ffffff08;color:var(--muted-strong);font-size:12.5px;line-height:1.7}.emailStateBanner.tone-good{border-color:#22c55e38;background:#22c55e14;color:#bbf7d0}.emailStateBanner.tone-warn{border-color:#f59e0b3d;background:#f59e0b14;color:#fde68a}.emailStateBanner.tone-bad{border-color:#ef44443d;background:#ef444414;color:#fecaca}.emailSettingsMainGrid{display:grid;grid-template-columns:minmax(0,1.28fr) minmax(300px,.84fr);gap:14px;align-items:start}.emailSettingsMainColumn,.emailSettingsSidebarColumn{display:grid;gap:14px}.emailSectionCard{border:1px solid var(--line);border-radius:20px;background:linear-gradient(180deg,#ffffff08,#ffffff04);box-shadow:inset 0 1px #ffffff08;overflow:hidden}.emailSectionTone-security{border-color:#4f8cff2e}.emailSectionTone-status{border-color:#94a3b829}.emailSectionTone-testing{border-color:#0f766e2e}.emailSectionHead{display:flex;justify-content:space-between;gap:14px;align-items:flex-start;padding:16px 18px 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bdi{color:var(--text);font-weight:800}.emailStatusChip.tone-good{border-color:#22c55e3d;background:#22c55e14}.emailStatusChip.tone-bad{border-color:#ef44443d;background:#ef444414}.emailStatusChip.tone-warn{border-color:#f59e0b3d;background:#f59e0b14}.emailStatusChip.tone-info{border-color:#4f8cff3d;background:#4f8cff14}.emailSecurityGrid{display:grid;gap:14px}.emailSecuritySummary{display:grid;gap:10px;border:1px solid rgba(255,255,255,.06);border-radius:16px;background:#ffffff05;padding:14px}.emailSecuritySummaryTitle{font-size:13px;font-weight:800;color:var(--text)}.emailPasswordPanel{display:grid;gap:12px}.emailPasswordNotice{border:1px dashed rgba(79,140,255,.24);border-radius:16px;padding:12px 14px;background:#4f8cff0d}.emailPasswordNoticeTitle{font-size:12px;font-weight:800;color:var(--text);margin-bottom:4px}.emailPasswordNoticeText{color:var(--muted);font-size:12px;line-height:1.7}.emailInlineCheckbox{border:1px solid rgba(255,255,255,.06);border-radius:14px;padding:10px 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.insights-result-content.error{color:#991b1b;background:#ef44441a;border-color:#dc26262e}.insights-summary{font-size:13px;line-height:1.75}.insights-metrics{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px;margin-top:10px}.insights-metric{border:1px solid rgba(255,255,255,.05);background:#ffffff05;border-radius:12px;padding:9px 11px;min-height:78px}.insights-metric-label{font-size:10.5px;text-transform:uppercase;letter-spacing:.1em;color:var(--muted);font-weight:800}.insights-metric-value{margin-top:5px;font-size:17px;font-weight:900}.insights-actions{display:flex;gap:8px;flex-wrap:wrap}.empty-dash{color:var(--muted);font-size:12px;border:1px dashed var(--line);border-radius:10px;padding:12px;text-align:center}.placeholder-page{display:grid;gap:1.25rem}.auth-shell{min-height:100vh;display:grid;place-items:center;padding:1.5rem}.auth-shell .placeholder-page{width:min(100%,52rem)}[dir=rtl] .dashboard-filter-grid,[dir=rtl] .city-volume-head,[dir=rtl] 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select:not([dir=auto]),[dir=rtl] .fieldReact textarea:not([dir=auto]){text-align:right}[dir=rtl] .rptPageHeader,[dir=rtl] .rptCardHead,[dir=rtl] .rptFilterBar,[dir=rtl] .rptBarRow,[dir=rtl] .rptNav{direction:rtl}[dir=rtl] .rptDateTrigger{text-align:start}[dir=rtl] .rptBarLabel{white-space:normal;overflow:visible;text-overflow:clip}[dir=rtl] .rptBarTrack,[dir=rtl] .rptSlaBar,[dir=rtl] .breakdown-track{direction:rtl}[dir=rtl] .rptPageTitle,[dir=rtl] .rptPageSub,[dir=rtl] .rptBarLabel,[dir=rtl] .rptExportBtn{text-align:right}[dir=rtl] .rptTable th,[dir=rtl] .rptCompareTable th{text-transform:none;letter-spacing:0}[dir=rtl] .settingsItem,[dir=rtl] .settingsContentReact,[dir=rtl] .settingsInput,[dir=rtl] .field-row,[dir=rtl] .surface-card-head,[dir=rtl] .surface-card-body{text-align:right}[dir=rtl] .ms-header-actions,[dir=rtl] .ms-action-bar{justify-content:flex-start}[dir=rtl] .ms-form-grid,[dir=rtl] .ms-review-grid,[dir=rtl] .ms-review-main{direction:rtl}[dir=rtl] .ms-form-section-heading,[dir=rtl] .ms-form-section-title,[dir=rtl] .ms-form-section-sub{text-align:right}[dir=rtl] .ms-warning-item{direction:rtl}[dir=rtl] .ms-table input{text-align:right}[dir=rtl] .loginShellReact{grid-template-columns:.85fr 1.15fr}[dir=rtl] .toastViewport{right:auto;left:18px}[dir=rtl] .loginHeroReact{border-inline-end:0;border-inline-start:1px solid var(--line)}[dir=rtl] .loginBrandText,[dir=rtl] .loginHeroContent,[dir=rtl] .loginField,[dir=rtl] .loginInput{text-align:right}[dir=rtl] .replyHeader,[dir=rtl] .replyGridRow{direction:rtl}[dir=rtl] .replyHeaderText,[dir=rtl] .replyCard,[dir=rtl] .replyCard label,[dir=rtl] .replyHint,[dir=rtl] .replySub{text-align:right}[dir=rtl] .replyCard input:not([dir=auto]),[dir=rtl] .replyCard textarea:not([dir=auto]),[dir=rtl] .replyCard select:not([dir=auto]){text-align:right}[dir=rtl] .rptTabExport{margin-left:0;margin-right:auto}[dir=rtl] .rptSectionTitle:after{display:none}[dir=rtl] .rptSectionTitle:before{content:"";flex:1;height:1px;background:var(--line)}[dir=rtl] .rptTable th,[dir=rtl] .rptTable td,[dir=rtl] .rptCompareTable th,[dir=rtl] .rptCompareTable td{text-align:right}[dir=rtl] .rptBarCount,[dir=rtl] .rptBarPct,[dir=rtl] .rptSlaCount,[dir=rtl] .rptSlaPct{text-align:left}[dir=rtl] .tickets-page-grid,[dir=rtl] .ticket-row,[dir=rtl] .detail-head,[dir=rtl] .ticket-kv-grid,[dir=rtl] .ticket-row-badges,[dir=rtl] .timeline-list{direction:rtl}[dir=rtl] .ticket-row-right{align-items:flex-start}[dir=rtl] .detail-actions,[dir=rtl] .inline-actions{justify-content:flex-start}[dir=rtl] .ticket-row,[dir=rtl] .detail-left,[dir=rtl] .panel-card,[dir=rtl] .detail-highlight-card,[dir=rtl] .resolution-summary-grid,[dir=rtl] .attachments-list,[dir=rtl] .reply-box textarea,[dir=rtl] .ticket-kv-grid div,[dir=rtl] .timeline-title,[dir=rtl] .timeline-desc,[dir=rtl] .timeline-meta{text-align:right}[dir=rtl] .ticket-row:before{left:auto;right:0}[dir=rtl] .ticket-row-title,[dir=rtl] .detail-title{white-space:normal;overflow:visible;text-overflow:clip}[dir=rtl] .alert-row{padding-inline-start:12px;padding-inline-end:14px}[dir=rtl] .alert-row:before{inset-inline-start:auto;inset-inline-end:0;border-radius:0 10px 10px 0}.ms-mgmt-table{min-width:560px;border-collapse:separate;border-spacing:0}.ms-mgmt-table th{white-space:nowrap;padding:14px 16px;font-size:12.5px;font-weight:800;color:var(--muted-strong)}.ms-mgmt-table td{padding:16px;font-size:14.5px}.ms-mgmt-table tbody tr+tr td{border-top:1px solid var(--line)}.ms-col-section{min-width:180px}.ms-col-num{width:88px;min-width:72px;text-align:center!important}.ms-col-status{width:140px;min-width:110px}.ms-section-name{font-weight:700;font-size:15px;line-height:1.7;color:var(--text)}.ms-num-value{font-variant-numeric:tabular-nums;font-size:15px;font-weight:700}.ms-num-value.ms-muted{font-weight:600;color:var(--muted)}.ms-pct-value{font-variant-numeric:tabular-nums;font-size:15px;font-weight:800}.ms-score-na{color:var(--muted);font-size:13px}.ms-status-chip{font-size:12px;padding:5px 10px}.ms-empty-row{text-align:center!important;color:var(--muted);padding:28px 12px;font-size:14px}.ms-mgmt-input{width:100%;border:1px solid var(--line);border-radius:10px;min-height:42px;background:#ffffff0a;color:var(--text);padding:9px 12px;font-size:14px;font-weight:600}.ms-num-input{text-align:center}body[data-theme=light] .ms-mgmt-input{background:#ffffffe6;border-color:#0f172a1f;color:#0f172a}.ms-mgmt-input:focus{border-color:#4f8cff66;box-shadow:var(--focus-ring);outline:none}[dir=rtl] .ms-page{font-family:IBM Plex Sans Arabic,Noto Sans Arabic,Tahoma,sans-serif}[dir=rtl] .ms-mgmt-table{direction:rtl}[dir=rtl] .ms-mgmt-table th,[dir=rtl] .ms-mgmt-table td{text-align:right}[dir=rtl] .ms-col-num{text-align:center!important}[dir=rtl] .ms-section-name{direction:rtl}[dir=rtl] .ms-num-input{text-align:center}[dir=rtl] .ms-mgmt-input:not([dir=auto]){text-align:right}[dir=rtl] .ms-page .rptPageTitle,[dir=rtl] .ms-page .rptPageSub,[dir=rtl] .ms-page .rptCardTitle,[dir=rtl] .ms-page .ms-table-title,[dir=rtl] .ms-page .detail-title,[dir=rtl] .ms-page .detail-subtitle,[dir=rtl] .ms-page .card-heading,[dir=rtl] .ms-page .card-subheading,[dir=rtl] .ms-page .ms-final-score-label,[dir=rtl] .ms-page .soft-badge,[dir=rtl] .ms-page .status-badge,[dir=rtl] .ms-page .ms-delete-dialog-title,[dir=rtl] .ms-page .ms-delete-dialog-message{letter-spacing:normal}[dir=rtl] .ms-page .rptPageTitle{line-height:1.55;padding-block:2px}[dir=rtl] .ms-page .rptPageSub{line-height:1.75}[dir=rtl] .ms-page .detail-title{line-height:1.6}[dir=rtl] .ms-page .ms-table-title,[dir=rtl] .ms-page .rptCardTitle,[dir=rtl] .ms-page .card-heading{line-height:1.65}[dir=rtl] .ms-page .soft-badge,[dir=rtl] .ms-page .status-badge{line-height:1.8}.ms-list-refreshing{opacity:.55;transition:opacity .15s ease;pointer-events:none}[dir=rtl] .rptMetric,[dir=rtl] .rptMetricLabel,[dir=rtl] .rptMetricValue,[dir=rtl] .rptMetricSub{text-align:right}[dir=rtl] .detail-section-head,[dir=rtl] .detail-section-card,[dir=rtl] .detail-body-grid{direction:rtl}[dir=rtl] .ms-kv-grid div,[dir=rtl] .card-heading,[dir=rtl] .card-subheading,[dir=rtl] .panel-note{text-align:right}[dir=rtl] .ms-review-side{direction:rtl}[dir=rtl] .ms-branch-textarea,[dir=rtl] .ms-branch-text,[dir=rtl] .ms-branch-result{text-align:right}@keyframes barIn{0%{transform:scaleY(.35);transform-origin:bottom;opacity:.4}to{transform:scaleY(1);opacity:1}}@keyframes spin{0%{transform:rotate(0)}to{transform:rotate(360deg)}}@media(max-width:1100px){.app-shell{grid-template-columns:1fr}.sidebar-shell{border-inline-end:0;border-bottom:1px solid var(--line)}.dashboard-grid,.dashboard-stats-grid,.analytics-split,.content-grid.two-up,.tickets-page-grid,.ms-review-grid{grid-template-columns:1fr}.dashboard-side-col{position:static}.settingsLayoutReact,.settingsCards,.settingsProfileGrid,.settingsSectionGrid,.settingsThemeGrid,.emailSettingsMainGrid,.emailFieldGrid.two-col,.emailToggleGrid,.emailStatusSnapshotGrid,.emailLogsToolbar,.emailSettingsHero{grid-template-columns:1fr}.emailSettingsHeroActions{flex-direction:row;flex-wrap:wrap;min-width:0}.rptMetricGrid{grid-template-columns:repeat(3,minmax(0,1fr))}.rptGrid3{grid-template-columns:1fr}.rptExportGrid{grid-template-columns:1fr 1fr}.rptBarRow{grid-template-columns:100px 1fr 36px 40px}.topbar-shell,.hero-card{flex-direction:column;align-items:stretch}.dashboard-filter-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.filter-block,.filter-block.branch-block,.filter-block.action-block{grid-column:span 1}.insights-controls-grid,.insight-grid,.insights-metrics,.ticket-kv-grid,.resolution-grid,.resolution-summary-grid,.ticketDateTimeGrid{grid-template-columns:1fr}}@media(max-width:720px){.main-shell,.sidebar-shell{padding:1rem}.brand-row,.team-card,.nav-item,.topbar-shell,.hero-card,.surface-card,.stat-card{border-radius:1rem}.topbar-shell{padding:.9rem 1rem}.page-shell{padding-top:.8rem}.page-title{font-size:1.45rem}.dashboard-filter-grid,.lookup-row,.rptMetricGrid,.rptGrid2,.rptAgingGrid,.rptExportGrid{grid-template-columns:1fr}.rptFilterBar{flex-direction:column;align-items:stretch}.rptFilterGroup{flex-direction:row;align-items:center;gap:10px}.rptFilterLabel{min-width:60px}.rptFilterActions{width:100%;margin-inline-start:0;justify-content:stretch}.rptFilterActions>.ghost-btn{flex:1}.rptNav{overflow-x:auto;flex-wrap:nowrap;padding:4px}.loginPageReact{padding:14px;min-height:auto}.loginShellReact{grid-template-columns:1fr;min-height:auto}.loginHeroReact{border-inline-end:0;border-bottom:1px solid var(--line);padding:28px;gap:28px}[dir=rtl] .loginHeroReact{border-inline-start:0;border-bottom:1px solid var(--line)}.loginHeroContent h1{font-size:34px}.loginPanelReact{padding:20px}.loginHeroStats{grid-template-columns:1fr 1fr}.loginFormCard{padding:22px;border-radius:24px}.replyPageReact{padding:20px 14px 40px}.replyGridRow,.grid2React,.ms-form-grid,.ms-kv-grid{grid-template-columns:1fr}.replyCardSection{padding:18px}.replySubmitWrap{padding:16px 18px}.emailSettingsHero{padding:16px;border-radius:18px}.emailSectionCard{border-radius:18px}.emailSectionHead,.emailSectionBody{padding-inline:16px}.emailStatusChipRow{gap:6px}.emailSettingsHeroTitle{font-size:20px}}@media(max-width:1100px){.main-shell{padding:.72rem}.page-shell,.topbar-shell{max-width:100%}}:root{--primary: #6C63FF;--primary-hover: #584FF6;--accent: #4A90E2;--success: #22C55E;--warning: #F59E0B;--danger: #EF4444;--info: #06B6D4;--bg: #0F172A;--bg-soft: #0B1220;--surface: #111827;--surface-alt: #1E293B;--border: #273449;--text: #E5E7EB;--text-soft: #94A3B8;--muted: #64748B;--input-bg: #0B1220;--table-header: #172133;--hover: #1F2A3D;--shadow: 0 28px 70px rgba(2, 6, 23, .22);--shadow-soft: 0 16px 40px rgba(2, 6, 23, .14);--panel: rgba(17, 24, 39, .94);--panel-strong: #111827;--panel-soft: rgba(30, 41, 59, .82);--panel-elevated: rgba(11, 18, 32, .96);--line: var(--border);--line-strong: #334155;--muted-strong: #cbd5e1;--accent-soft: rgba(108, 99, 255, .14);--accent-strong: rgba(108, 99, 255, .24);--surface-glow: inset 0 1px 0 rgba(255, 255, 255, .03);--focus-ring: 0 0 0 4px rgba(108, 99, 255, .18);--radius-sm: 14px;--radius-md: 18px;--radius-lg: 24px;--radius-xl: 30px;--fs-title-xl: 1.9rem;--fs-title-lg: 1.28rem;--fs-title-md: 1.04rem;--fs-body: .92rem;--fs-meta: .78rem;--fs-chip: .75rem}body[data-theme=dark]{color-scheme:dark;--bg: #0F172A;--bg-soft: #0B1220;--surface: #111827;--surface-alt: #1E293B;--border: #273449;--text: #E5E7EB;--text-soft: #94A3B8;--muted: #64748B;--input-bg: #0B1220;--table-header: #172133;--hover: #1F2A3D;--panel: rgba(17, 24, 39, .94);--panel-strong: #111827;--panel-soft: rgba(30, 41, 59, .82);--panel-elevated: rgba(11, 18, 32, .98);--line: var(--border);--line-strong: #334155;--muted-strong: #cbd5e1;--accent-soft: rgba(108, 99, 255, .14);--accent-strong: rgba(108, 99, 255, .24);--surface-glow: inset 0 1px 0 rgba(255, 255, 255, .03);--focus-ring: 0 0 0 4px rgba(108, 99, 255, .18);--shadow: 0 28px 70px rgba(2, 6, 23, .22);--shadow-soft: 0 16px 40px rgba(2, 6, 23, .14)}body[data-theme=light]{color-scheme:light;--bg: #F6F8FC;--bg-soft: #FFFFFF;--surface: #FFFFFF;--surface-alt: #EEF2F8;--border: #E2E8F0;--text: #0F172A;--text-soft: #64748B;--muted: #94A3B8;--input-bg: #FFFFFF;--table-header: #F8FAFC;--hover: #F1F5F9;--panel: rgba(255, 255, 255, .96);--panel-strong: #FFFFFF;--panel-soft: rgba(248, 250, 252, .92);--panel-elevated: rgba(255, 255, 255, .98);--line: var(--border);--line-strong: #CBD5E1;--muted-strong: #334155;--accent-soft: rgba(108, 99, 255, .1);--accent-strong: rgba(108, 99, 255, .18);--surface-glow: inset 0 1px 0 rgba(255, 255, 255, .92);--focus-ring: 0 0 0 4px rgba(108, 99, 255, .14);--shadow: 0 26px 70px rgba(15, 23, 42, .08);--shadow-soft: 0 14px 34px rgba(15, 23, 42, .06)}body,button,input,textarea,select{font-family:IBM Plex Sans,Segoe 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.sidebar-shell{background:linear-gradient(180deg,#fffffffa,#f4f7fcf0)}.sidebar-brand-card,.sidebar-profile-card,.sidebar-section,.topbar-shell,.hero-card,.surface-card,.stat-card,.panel-card,.tickets-list-card,.ticket-detail-card,.rptPageHeader,.rptFilterBar,.rptNav,.rptCard,.replyCard,.replyMessageCard,.modalCardReact{border-color:var(--border);background:linear-gradient(180deg,var(--panel),rgba(15,23,42,.92));box-shadow:var(--shadow-soft)}body[data-theme=light] .sidebar-brand-card,body[data-theme=light] .sidebar-profile-card,body[data-theme=light] .sidebar-section,body[data-theme=light] .topbar-shell,body[data-theme=light] .hero-card,body[data-theme=light] .surface-card,body[data-theme=light] .stat-card,body[data-theme=light] .panel-card,body[data-theme=light] .tickets-list-card,body[data-theme=light] .ticket-detail-card,body[data-theme=light] .rptPageHeader,body[data-theme=light] .rptFilterBar,body[data-theme=light] .rptNav,body[data-theme=light] .rptCard,body[data-theme=light] 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var(--border);color:var(--text-soft);font-size:.73rem;font-weight:700;background:#ffffff0a}.sidebar-nav-list{gap:.72rem}.nav-item{padding:1rem;border:1px solid transparent;background:#ffffff08;border-radius:20px}.nav-item:hover{background:var(--hover);border-color:var(--border);transform:translateY(-1px)}.nav-item.active{background:linear-gradient(135deg,#6c63ff2e,#4a90e21a);border-color:#6c63ff47;box-shadow:inset 0 1px #ffffff14}body[data-theme=light] .nav-item{background:#ffffffbf}body[data-theme=light] .nav-item:hover{background:var(--hover)}.nav-icon{width:2.75rem;height:2.75rem;background:#6c63ff1f;color:var(--text)}.nav-title{font-size:.95rem}.nav-subtitle{margin-top:4px;color:var(--text-soft);line-height:1.55}.nav-pill{background:#6c63ff1f;border-color:#6c63ff24;color:var(--text)}.sidebar-footer{margin-top:auto;gap:.9rem;border-top:1px solid var(--border);padding-top:1rem}.sidebar-profile-card{align-items:center;justify-content:space-between;padding:.95rem 1rem}.sidebar-quick-actions{display:grid;gap:10px}.shell-action-btn{width:100%}.logo-mark,.stat-icon-badge{background:linear-gradient(135deg,var(--primary),var(--accent));box-shadow:0 12px 24px #6c63ff38}.team-avatar,.topbar-user-avatar{background:#1a1a1a;box-shadow:none}.main-shell{display:grid;gap:18px;padding:0}.page-shell{max-width:none;padding:0 4px 24px}.topbar-shell{position:sticky;top:18px;z-index:20;padding:18px 22px;border-radius:28px}.topbar-actions{width:min(100%,760px);justify-content:flex-end}.topbar-title-block{gap:.35rem}.page-title{font-size:2rem;letter-spacing:-.04em}.page-subtitle{color:var(--text-soft);max-width:72ch}.topbar-context-pill{background:#6c63ff1f;border-color:#6c63ff2e;color:var(--text)}.search-block{min-width:min(100%,23rem)}.search-shell{min-height:52px;padding:.95rem 1rem;border-radius:18px;border-color:var(--border);background:var(--input-bg)}body[data-theme=light] 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